You need to be at least 19 years old the day your rental starts. If you are aged 19 to 24 years (inclusive), we will apply an additional Young Driver Fee to cover the higher insurance risk we incur for this category of driver. If applicable, we will automatically apply this fee to your quote once you have told us your age during the booking process.

There is also a Senior Driver Fee for drivers in ages 70 or above to cover the higher insurance risk we incur for this category of driver. If applicable, we will automatically apply this fee to your quote once you have told us your age during the booking process

If you want an additional driver when you pick up the vehicle, any applicable Young, Senior Driver Fee will be applied at that time.

All rentals served in any of our offices located within the facilities of an airport in Spain, are subject to an additional charge of 8% on the rental rate, extras and fuel tank (VAT not included). The rental rate (which includes insurance for third parties, CDW and TP) has the charge already included in the price you have reserved. On all other concepts, 8% will be applied at the time of formalizing the contract at the office counter. This charge does not apply to offices located outside the airport area.

If the renter (i.e. the person contractually responsible for the vehicle during the rental) is not able or willing to drive the vehicle, Firefly reserves the right to authorize another person as driver, subject to them meeting our driver requirements and payment of an additional charge to cover our costs of amending the rental agreement. An Additional Driver charge will also apply. The Renter Not Driving charge will be applied as follows:

Charge are payable at pick up and are subject to change

If you have already purchased insurance from a third party to cover your liability to us for the excess applicable for damage to or loss of the vehicle, you can purchase Smart Cover, which includes:

• Eliminates the credit authorization held on your credit card up to the amount described under Reservation of Credit below

• Waives your liability for all charges arising from road assistance service in case of breakdown (regardless of fault); and

• Enables you to drive unlimited kilometres (no charge for KMs driven beyond the number agreed in the rate)

To purchase Smart Cover, you will need to provide us with your third party cover or insurance details.

Note: your non-waivable excesses for CDW and TP will not be eliminated, so you will still be responsible to Firefly up to these amounts for any damage when you return the car as stated in our terms and conditions and then claiming these amounts back from your third party excess insurance provider. Please see Third Party Insurance Products.

Smart Cover is available at all Firefly locations and can be purchased at the time of pick-up or pre-booked on this website.

Charge are payble at pick up and are subject to change

Child safety seats are mandatory in the following cases: Children under 1,35 meters tall.

We provide Toddler (suitable for 0 months – 6 years old children) and Booster (suitable for 6 – 11 years old children) child seats for an additional charge as below. Please book your child seats in advance on our website.

Charge are payable at pick up and are subject to change.

Please note:

1. Due to security regulations Firefly is not allowed to install child seats on your behalf, so you will be responsible for installation in accordance with the instructions provided.

2. If a child seat is damaged during your rental you will be charged a replacement fee of 75.-€ (in addition to the child seat rental fee). This charge is not covered by SuperCover.

This device can be rented on two different levels:

Freedom Navi:

• Offline navigation for entire world (works without mobile data).
• Free calls to any Firefly location in the country and device helpdesk.
• City guide (restaurants, hotels, bars, activities,…).
• Tickets & discounts for tours, activities, attractions...

Freedom Mifi:

• All the service included in Freedom Navi.
• High speed Internet + Hotspot (up to 5 devices) with a data limit of 1Gb/day.

This device is subject to availability and may be not available in all locations.

You will have liability over any damage or loss of the device or any of its parts and accessories. This liability is not covered by SuperCover.

Charge are payable at pick up and are subject to change.

You can either pre-book your GPS unit online or ask for it over the counter. Please note that in case you decide to pre-book it will always be subject to availability, but you will have preference versus those customers that have not pre-booked. GPS fees are as follows:

Charge are payable at pick up and are subject to change.

Please note: In the event of damage or loss, you will be liable for a replacement fee up to 150€. This charge is not covered by SuperCover.

Additional drivers can be added to your Rental Agreement when you collect your vehicle. They need to be present at pick-up time and we will need to review their driving licences. As with your own vehicle insurance policy, an additional charge will apply per driver. We may authorize a maximum of 4 additional drivers for each Rental Agreement.

Charge are payable at pick up and are subject to change.

We are proud to offer this Priority Check-in service online at selected airports (*). If you choose to purchase Fast Track, you will collect your vehicle at a dedicated area, skipping the queue. Fast Track, however, is much more than just jumping the queue, as it intends to get you on your way in a fraction of the standard time. To enjoy the full benefits of Fast Track you should:

- Fully pre-register your details online - our booking process will take you to the web form where you can input all required information in advance.

- Purchase SuperCover or All included - so we don’t need to take time to tell you about your liability for damages and our damage inspection policy.

*Available today in Barcelona, Alicante and Malaga airports.

Charge are payable at pick up and are subject to change.

If your vehicle breaks down or you have an accident, Firefly provides a free, but basic, Roadside Assistance service to all customers, as follows:

If you do not purchase Super Cover or All Included, and in case breakdown is caused by an incorrect use of the vehicle or due to a cause beyond our responsibility, you will be liable for:

Taxis or any other type of transport supplied to reach closest Firefly location:

Charge are payable at pick up and are subject to change.

When you pick-up your Firefly vehicle, we will provide you with our Roadside Assistance phone number, which will be available to you 24 hours a day during your rental. This number will also be present in the car documents wallet and displayed in the vehicle, for your convenience.

If you have a breakdown or accident, you should promptly call Roadside Assistance, who will evaluate the situation and, if necessary, arrange for the vehicle to be repaired on the spot or towed to an approved garage as close as possible to your location. If we are unable to repair the vehicle on the spot a substitute vehicle will be provided at the closest Firefly rental location.

Please note:

1. If the vehicle is stolen or vandalised, you must immediately inform respective authorities about this incident (for example, local police). You must also provide a signed copy of the incident report within 48 hours.


2. It is forbidden to attempt to repair the vehicle yourself or arrange for repair other than through the Roadside Assistance service or the Firefly location. If you repair the vehicle at your own expense without our consent, Firefly will not refund any repair cost to you and, more importantly, you will be in breach of the terms and conditions of our Rental Agreement and will be liable to us for any costs we incur as a result of your action.

Your responsibility for damage to the vehicle is set out at the Vehicle Care section of the Rental Terms. This policy covers how we assess and charge for damage and how we deal with any disputes relating to damage assessed.

We will provide a summary of any damage on the Vehicle Condition Report (VCR) at the start of the rental. Please check to make sure it is correct. We will also inspect the vehicle on your return and provide a VCR to record any new damage.

At peak times you should allow 20 to 30 minutes to complete the inspection with our staff and agree any damage. If you don’t have time to do this any new damage will be assessed in your absence.

Note:

1. We will not charge for fair wear and tear, which means “ordinary wear due to reasonable use” and includes minor scratches and chips, small dents and normal wear on tyre treads and wiper blades. Exact criteria can vary from country to country – check the back of your VCR for details.


2. Hidden damage: some damage will not be apparent on post-rental inspection, such as damage caused to inaccessible parts of the vehicle (e.g. the engine, fuel tank or clutch) or hidden by adverse light or weather conditions. If we find any such damage we will notify you, with evidence, before we charge you.

There are three common scenarios for damage incurred during a rental:

Damage matrix

We aim to deal with simple damage in a quick and practical way by using our damage matrix. This contains the average cost of repairing the most common and minor damage based on the costs of body repair shops for parts and labour.

We will provide evidence of any damage charge we make, which should include: (i) the Rental Agreement number, date and return location, (ii) a damage appraisal from a repair body shop and/ or the invoice for the repairs, and (iii) a signed VCR, any Accident Report Form, photographs of the damage in situ and of the odometer.

We will also add a damage management charge of €60 to the damage assessment to cover our costs for identifying, assessing and documenting the damage and providing you with sufficient evidence.

Please note the following options available to you if you dispute the damage charges assesses by us:

1. If you dispute a damage charge we will send full information, including any arguments and supporting evidence you provide, to our Collections Department, who will re-evaluate the case. If they agree with you, no charge will be made or you will be refunded in whole or in part. If they do not agree, they will proceed to collect the sum invoiced.


2. If you are not satisfied with our assessment, you can contact our Customer Relations Department, who will review the matter in full, refunding you as appropriate if they disagree with any charge made. They aim to deal with all customer contacts within 14 days.
3. If we are still unable to resolve the matter to your satisfaction we will refer you, where possible, to an independent adjudicator such as the Transport Arbitration Board (see section X bellow), whose decision will be binding on us.

You must return the rental vehicle during normal opening hours of rental location. If you return the vehicle outside business hours, you must comply with our instructions for returning out of hours and you will remain fully responsible for the vehicle the rental location reopens. In case you fail to follow these instructions you will remain responsible for the vehicle until we can have access to it.

Please note that we cannot give you a refund if you return the vehicle before the date and time specified in your rental.

Our rental rates are calculated based on 24-hour periods starting from the beginning of the rental.

We allow you to return your vehicle up to 30 minutes (our “ grace period”) after the agreed time specified in your Rental Agreement without incurring an extra fee. If you exceed this grace period you will be charged an extra day´s rental at the current daily rate for each additional 24 hour period you have the vehicle. This applies to your rental rate and any other optional coverage, service or fee included in your Rental Agreement.

If you fail to agree with the renting location that you can extend your rental term you will be charged an additional Late Return Charge of 40.00€ on top of the daily rate mentioned above to compensate us in part for the costs we incur in finding an alternative vehicle to satisfy the next booking for your vehicle plus our administration costs in contacting you to return the vehicle.

Important: dates and rates may vary due to fleet constrains and seasonality

Charge are payable at pick up and are subject to change.

All of our locations allow you to return the vehicle outside opening hours – with their permission - provided you comply with their instructions on how to return the vehicle, rental documents and keys.

Please note that although we will not charge you an extra fee for this service, you will remain fully responsible for the vehicle until the location reopens and we locate the vehicle.

Although we identify anticipated charges at the start of the rental and reserve credit on your credit card to cover these (see below) we do not take payment from you until the end. This is because there are a number of uncertain or unexpected costs that may arise during the course of the rental that we are unable to estimate on pick-up (see Potential Additional Charges below). Your payment options are as follows:

IMPORTANT: Payment by debit card is only allowed for customers who have contracted the Supercover option.

*If you use your credit card to pay your rental charges a small fee will be added to cover the costs imposed on us by the credit card company for processing the payment, as follows:.

If you choose to use a debit card (see above) to pay, no charge will apply.

At pick-up, you will be asked to present a valid credit card in the renter’s name. An authorization is obtained in that card (this amount will not be available for your use). The total amount of the authorization is based on these two conditions:

1. Damage and theft: € 850.00 to cover possible damages and/or theft of the rented vehicle. Please be advised this amount is lower than the non waivable excess applicable in the event of damage or theft, unless SuperCover is purchased to reduce your financial liability for damage or theft.
2. An amount based on additional services and products not included in the booking, plus € 150.00 for fuel and/or other additional charges such as late return or one-way rental.

Please find below a summary of these conditions:

* For prepaid rates, the deposit will not include the amount paid at the time of booking. For non-prepaid rates, the deposit will include the daily rate.

Please note: As soon as the invoice is processed and the rental charges paid at the end of the rental, the authorization will be released, however this process can take up to 15 days, depending on your bank. From the time we submit the release request, we are not responsible under any circumstances for the time that this amount will remain unavailable for you, and we encourage you to contact your bank for any query related. Regardless, please do not hesitate to contact us if there is any information we could provide to help you to speed up the process.

If at the time of pick-up you wish to rent a larger vehicle or want to modify any element of your booking, you may do so. Our rental agent will re-quote your original booking based on the changes you want to make. This is obviously subject to availability and may result in higher charges than those previously calculated and communicated when you booked.

If a flight lands in a different airport than initially booked you may take your rental from that airport (subject to availability and to Firefly being present) for a flat fee per rental.

Charge are payable at pick up and are subject to change.

You may cancel your reservation without charge.